Shipping policy

At Skin Collective, we are committed to getting your order to you as quickly and safely as possible.

Order Processing

All orders are processed within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

Shipping Times

We currently offer nationwide delivery across South Africa.

Estimated Delivery Times:

8-15 Business Days

Please note that delivery times may vary depending on your location and courier delays.

Shipping Costs

Shipping costs will be calculated at checkout based on your delivery address.

From time to time, we may offer free shipping promotions which will be clearly stated on our website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can monitor the delivery of your package.

Incorrect Address

Please ensure that your delivery address is correct when placing your order. Skin Collective cannot be responsible for packages delivered to incorrectly provided addresses.

Delayed or Lost Packages

While we work with trusted courier partners, delays can occasionally occur. If your order has not arrived within the expected timeframe, please contact our support team and we will assist you as quickly as possible.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: admin@skincollective.co.za