Terms of service

Last Updated: 1 March 2026

Welcome to Skin Collective. By accessing or using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully.

1. Overview

This website is operated by Skin Collective. Throughout the site, the terms “we”, “us”, and “our” refer to Skin Collective. By visiting our site or purchasing from us, you engage in our service and agree to be bound by these Terms.

2. Online Store Terms

By using this site, you confirm that:

You are at least 18 years old or have permission from a parent/guardian.

You will not use our products for any illegal or unauthorized purpose.

You will not transmit viruses or malicious code.

A breach of these terms may result in termination of your access to our services.

3. Products & Services

We strive to ensure all product descriptions, images, and pricing are accurate. However:

Colours may vary depending on your screen.

Results from skincare products may vary between individuals.

We reserve the right to modify or discontinue products without notice.

4. Pricing & Payments

All prices are listed in South African Rand (ZAR) unless stated otherwise.

We reserve the right to:

Change pricing at any time

Correct pricing errors

Refuse or cancel orders if incorrect pricing is displayed

Payments are processed securely through trusted payment providers.

5. Shipping & Delivery

Delivery times are estimates and may vary due to courier delays or external factors.

Skin Collective is not responsible for delays caused by:

Courier services

Weather conditions

Incorrect shipping details provided by the customer

Customers are responsible for providing accurate delivery information.

6. Returns & Refunds

We want you to feel confident shopping with us.

You may be eligible for a return or refund if:

The item is defective or damaged on arrival

You contact us within 30 days of delivery

Items must be unused and in original packaging unless defective.

For return requests, please reach out to us through the contact link.

 

7. Limitation of Liability

Skin Collective shall not be liable for:

Any indirect or consequential damages

Skin reactions due to allergies or sensitivities

Misuse of products

8. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

We respect your privacy and protect your data.

9. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Skin Collective and may not be used without permission.

10. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will take effect immediately upon posting on this page.

11. Contact Information

For questions about these Terms & Conditions, please contact us:

Skin Collective
admin@skincollective.co.za
Location: South Africa

12. Health Disclaimer

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.